Document version: 3.3

Last Updated: 28 November 2026

Document Approver: Hein Wagner

The Hein Wagner site is dedicated to ethical and legal operation. The site’s legal policies and disclaimers aim to address any and all legal and regulatory matters relevant to the use of the site, mention or display of any client and partner brands, user privacy and other relevant matters.

Since the site undergoes frequent maintenance and updates, the content below is non-exhaustive, and will be amended or appended from time to time.

Can’t find what you’re looking for?

If you’re looking for specific legal information or have a query with any of the content on this page, feel free to reach out to me on info@heinwagner.com. I also welcome any questions or queries relating to errors or omissions.

• Business Name: Hein Wagner / Hein Wagner Vision
• Domicile: Sweden
• Business Location: Guntoftavägen 104, 429 44, Särö, Sweden
• Email: info@heinwagner.com
• Contact number: +46 70 960 0309
• Nature of Business:
  • Motivational and keynote speaking services
  • Business promotions & marketing campaigns
  • Specialised fine-dining catered by the visually impaired

Affiliate: any employee, partner, 3rd party provider, business associate or stakeholder involved in the HW site or business operations.

Breach Notification: Under GDPR, a personal data breach is ‘a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored, or otherwise processed.

Consent: Voluntary, specific, and informed expression of will permitting personal information processing

Customer Data: Data produced and stored in the day-to-day operations of running your business.

Data Controller: A legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

Data Subject: The person to whom personal information relates who can be identified directly or indirectly

De-identify: To remove information that identifies or could identify a data subject

DSR: Data Subject Request, which is a formal request by a data subject to a controller to take an action (change, restrict, access) regarding their personal data.

GDPR: The General Data Protection Regulation, regulating data privacy and security and relevant to any organisation who targets or collects data from people in the EU.

HW: Hein Wagner

HWA: Hein Wagner Academy

Microsoft: includes all Microsoft services relevant to the management, storage, processing or transfer of HW data, email and other services.

PAIA: Promotion of Access to Information Act of 2000

Personal Information: Information relating to an identifiable, living, natural person or juristic person (data subject)

Platform(s): Any mobile or online sites, applications or social media platforms relevant to the particular clause.

POPIA: Protection of Personal Information Act of 2013

Processing: Any operation concerning personal information, including collection, storage, use, and disclosure

Processor: A natural or legal person, public authority, agency, or other body, which processes personal data on behalf of the controller

Responsible Party: The Hein Wagner Academy as the entity determining the purpose and means of processing

Special Personal Information: Sensitive categories including health, disability, race, religious beliefs, and biometric data

Ts&Cs: Terms and Conditions

User: A data subject accessing the Hein Wagner site content and information

WA: Web Administrator

WD: Web Designer

Xneelo: Xneelo Ltd.

5.1. Use of the Hein Wagner (HW) site is subject to you agreeing to these Terms and Conditions (Ts&Cs).

5.2. Should you (the “User”) not agree to these terms, you should immediately cease engagement with the site by closing your browser window, and not navigate back to this site unless/until you can accept the terms.

5.3. Any person who continues to use the HW site will automatically be assumed to have read and agreed to these T&Cs and be deemed a ‘User’, who is bound by the terms set out in the Ts&Cs.

5.4. If a User wants to explicitly terminate their acceptance of the Ts&Cs they should direct their query to info@heinwagner.com. Once their acceptance is revoked:

5.4.1. They will still be bound to the T&Cs for the period preceding the revocation.

5.4.2. They will no longer be able to engage with the HW site.

Hein Wagner (“we,” “us,” or “our”), domiciled in Sweden, operates heinwagner.com to provide motivational and keynote speaking services. We are committed to protecting your personal information in accordance with:

• The Protection of Personal Information Act (POPIA) of South Africa, where many of our clients are based
• The General Data Protection Regulation (GDPR) of the European Union, as we are domiciled in Sweden
• Other applicable privacy laws where our services are delivered

Hein Wagner (“we,” “us,” or “our”), domiciled in Sweden, operates heinwagner.com to provide motivational and keynote speaking services. We are committed to protecting your personal information in accordance with:

• The Protection of Personal Information Act (POPIA) of South Africa, where many of our clients are based
• The General Data Protection Regulation (GDPR) of the European Union, as we are domiciled in Sweden
• Other applicable privacy laws where our services are delivered

• Data Controller: Hein Wagner
• Business Domicile: Sweden
• Physical Address: Guntoftavägen 104, 429 44, Särö, Sweden
• Email: info@heinwagner.com
• WhatsApp (South Africa): +27 72 310 8511
• Phone (International): +46 709 600 309

• Name and Surname
• Email address
• Contact number
• Country
• Type of enquiry
• Message*

• Name and Surname
• Email address
• Type of Booking
• Message*

• Brand or Organisation
• Role/designation
• Sector/industry
• Preferred Title
• Name and Surname
• Email address
• Contact number
• Type of Event
• Date of Event
• Number of Attendees
• Urgency
• Message*

• Information relayed in the message fields and sent via direct email cannot be curated upfront, but may be collected and stored to facilitate the event planning or feedback on past events. Such information may include general information as well as sensitive information, including:
  • Contextual information relevant to the race, gender, religion, age or political ideology of the target market
  • Anecdotes around personal experiences
  • Feedback and reviews of past events
  • Budgeting and payment information.

• Personal information is used for the following purposes:
  • Responding to enquiries and booking requests for keynote and motivational speaking engagements
  • Managing event bookings and logistics
  • Crafting keynotes according to the target demographic
  • Analysing feedback of past events for service improvement
  • Posting reviews, testimonials, and feedback to the website and social media channels
  • Tailoring marketing and PR campaigns

• Contractual necessity: (Article 6(1)(b)) – to respond to your inquiries and fulfil booking requests
• Legitimate interests: (Article 6(1)(f)) – in managing our business operations and client communications
• Your consent: (Article 6(1)(a)) – where explicitly provided

• Contractual necessity: (Section 11(1)(b)) – to respond to your inquiries and fulfil booking requests
• Legitimate interests: (Section 11(1)(f)) – in managing our business operations and client communications
• Your consent: (Section 11(1)(a)) – where explicitly provided

• Our website is hosted by Xneelo in South Africa.
• Our site is designed by a third-party contractor located in South Africa.
• Our site security and data management protocols are facilitated by IT staff at our affiliate organisation – the Hein Wagner Academy (heinwagneracademy.org) – located in South Africa.

• All email hosting, DNS management, and personal data collected through our contact forms are managed exclusively through Microsoft 365 services.

• Microsoft acts as our data processor and stores data in accordance with their Data Protection Addendum (DPA) and compliance certifications.

• Neither Xneelo (our website host) nor any web designer or externally contracted developer has access to the personal data you submit through our contact forms.
• All personal data is exclusively managed by Hein Wagner via Microsoft 365 services.

• Given our business operations, your personal data may be transferred and processed internationally.

When South African clients contact us, their data is transferred to Sweden (Hein Wagner’s domicile) and may be processed in Microsoft data centres within the EU. These transfers are governed by:

• • POPIA Section 72: Cross-border transfer safeguards
  • Microsoft’s Standard Contractual Clauses (EU Commission-approved)
  • GDPR adequacy mechanisms: EU is recognized as having adequate data protection

Data is processed in Microsoft’s data centres, which may include locations in the EU and other regions. Microsoft complies with:

• GDPR Article 44-50: International data transfer requirements
• EU-U.S. Data Privacy Framework
• Standard Contractual Clauses (2021)
• UK IDTA (International Data Transfer Addendum)

Microsoft, as our data processor, provides:

• GDPR-compliant data processing agreements
• Enterprise-grade security measures (ISO 27001, ISO 27018, SOC 2)
• Data location transparency and control
• Encryption of data in transit and at rest
• Commitment to challenge unlawful government data requests

For detailed information about Microsoft’s data protection practices, see: https://aka.ms/DPA

• We do not sell or share your personal information with third parties except:

  • As required by law or legal proceedings
  • To fulfil your specific requests (such as coordinating with event organisers)
  • With Microsoft as our data processor under strict Data Processing Agreements for email hosting and data management
  • With service providers who assist in delivering our services under strict confidentiality agreements

• We implement industry-standard measures to safeguard your personal data:

  • Microsoft 365 Enterprise Security: All data is protected by Microsoft’s enterprise security infrastructure including encryption at rest and in transit, multi-factor authentication, and advanced threat protection
  • Data Control: While authorised staff at HWA manage certain data transfer and security protocols, these are managed independent of HWA operations and no data is stored or accessed by personnel in the execution of these duties 
  • Data Access: Only authorised personnel (Hein Wagner) have access to personal data
  • Encryption: All data transmission is encrypted using TLS/SSL protocols
  • Monitoring: Security monitoring for unauthorised access attempts

  However, internet transmissions may not be 100% secure; use discretion when submitting information online.

• We retain your personal information only as long as necessary to fulfil the purposes for which it was collected:

  • Active inquiries: Retained during the inquiry and booking process
  • Completed bookings: Retained for 7 years for accounting, tax, and legal purposes
  • Unsuccessful enquiries: Retained for 2 years for business planning and follow-up purposes

  After these periods, data is securely deleted or anonymised.

• Right to access: Request a copy of your personal data
• Right to rectification: Correct inaccurate information
• Right to erasure: Request deletion where applicable (right to be forgotten)
• Right to restriction: Limit processing in certain circumstances
• Right to data portability: Receive data in a structured format
• Right to objection: Object to processing based on legitimate interests
• Right to withdraw consent: Where processing is based on consent
• Right to lodge a complaint: With the Swedish Authority for Privacy Protection (IMY)

• Right to access: Request confirmation and access to your personal information
• Right to correction: Request correction of inaccurate information
• Right to deletion: Request deletion where applicable (subject to legal obligations)
• Right to objection: Object to processing of your information
• Right to lodge a complaint: With the South African Information Regulator

• Right to access: Request confirmation and access to your personal information
• Right to correction: Request correction of inaccurate information
• Right to deletion: Request deletion where applicable (subject to legal obligations)
• Right to objection: Object to processing of your information
• Right to lodge a complaint: With the South African Information Regulator

• Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten – IMY)
• Website: https://www.imy.se

• Information Regulator of South Africa
• Website: https://justice.gov.za/inforeg/
• Email: inforeg@justice.gov.za

• All content on heinwagner.com, including text, images, videos, and biographical information, is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use this content for commercial purposes without prior written permission.

• When you submit a booking request or inquiry through our contact forms:

  • You agree to provide accurate and complete information
  • You acknowledge that submitting an enquiry does not constitute a confirmed booking
  • All bookings are subject to availability and separate contractual agreements
  • By submitting the form, you consent to the international transfer and processing of your data as described in our Privacy Policy

• When you submit a booking request or inquiry through our contact forms:

  • You agree to provide accurate and complete information
  • You acknowledge that submitting an enquiry does not constitute a confirmed booking
  • All bookings are subject to availability and separate contractual agreements
  • By submitting the form, you consent to the international transfer and processing of your data as described in our Privacy Policy

Our website may contain links to third-party websites (e.g., social media platforms, media coverage). We are not responsible for the content or privacy practices of these external sites.

We may, from time to time, produce articles and blogs of interest to our users. This content:

• Is for informative and entertainment purposes and do not constitute advice, nor does it represent any particular ideology
• While we take every care to ensure that our content is well-researched and accurate, it should not be considered scientific fact nor used to guide any decisions or actions
• Content is relevant for the time of publication and may become redundant, debunked or outdated
• Our content is aimed at an adult audience of sound mind, and not aimed at minors or individuals without autonomous decision-making capabilities
• Images, emblems, designs, icons and other media are produced with licenced copyright, under fair use policies, or with relevant attribution and links to the original source as required by law

While we strive for accuracy, we disclaim all warranties regarding the completeness or reliability of information on this site. Use the site at your own risk.

To the maximum extent permitted by law, Hein Wagner shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or services.

All biographical information, achievements, photographs, and media content related to Hein Wagner are the property of Hein Wagner and may not be used without permission.

We may update these Terms of Use from time to time. Changes are effective immediately upon posting. Continued use of the site indicates acceptance of the updated terms.

We may update these Terms of Use from time to time. Changes are effective immediately upon posting. Continued use of the site indicates acceptance of the updated terms.

These Terms of Use are governed by the laws of Sweden, as the business is domiciled in Sweden.

Where services are provided to clients in South Africa, South African consumer protection and data protection laws (including POPIA) shall also apply to the extent they provide greater protection.

Disputes shall be resolved through:

• Good faith negotiations between parties
• Mediations (if negotiations fail)
• Courts of competent jurisdiction in Sweden (or South Africa for South African clients, where applicable)

The Hein Wagner website (heinwagner.com) collects the following personal data fields through contact and booking forms:

• Organisation or Brand (for organisational bookings or enquiries)
• Role or designation (of organisational representative)
• Sector or industry (if applicable)
• Preferred title (if Applicable)
• Name
• Surname
• Email Address
• Contact number (incl. country code)
• Type of Event (if applicable)
• Date of Event (if applicable)
• Number of attendees (if applicable)
• Subject (enquiry topic)
• Location
• Message enquiry content

User (South Africa/International) completes web form

↓

Submits form on heinwagner.com (hosted by Xneelo)

↓

Data transmitted directly to Microsoft 365

↓

Stored and managed by Microsoft (EU/approved data centers)

↓

Accessed exclusively by Hein Wagner (Sweden)

↓

Used for responding to enquiries and managing bookings

Where services are provided to clients in South Africa, South African consumer protection and data protection laws (including POPIA) shall also apply to the extent they provide greater protection.